🔒 spin996 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") is issued by spin996 ("the Company", "we", "us", "our") and applies to all personal data collected through the spin996 platform at spin996.club and any associated services, applications, or communications channels operated by the Company ("the Platform"). This Policy explains what personal data spin996 collects from players and visitors ("you", "your"), the purposes for which that data is used, the circumstances in which it may be shared, and the rights you hold in relation to your personal information.

By registering an account with spin996, accessing the Platform, or otherwise interacting with our services, you acknowledge that you have read and understood this Policy. If you do not agree with the data practices described herein, you should not use the spin996 Platform.

This Policy should be read in conjunction with the spin996 Terms & Conditions and Responsible Gaming Policy, both of which are incorporated herein by reference.

2. Personal Data We Collect

spin996 collects the following categories of personal data:

• Identity Data: Full legal name, date of birth, nationality, and government-issued identity document number (such as Malaysian IC number or passport number);
• Contact Data: Email address, telephone number, and residential address;
• Financial Data: Bank account details, e-wallet identifiers (such as Touch 'n Go eWallet or Boost account references), deposit and withdrawal transaction records;
• Account Data: Username, encrypted password, account preferences, communication consent records, and responsible gaming settings;
• Gaming Data: Game history, wager amounts, win/loss records, bonus redemption history, and session duration data;
• Technical Data: IP address, device identifiers, browser type and version, operating system, and access timestamps;
• Usage Data: Navigation patterns, page views, feature interactions, and referral source data;
• Communications Data: Records of correspondence with the spin996 support team via live chat, email, or any other channel.

3. How We Collect Your Data

spin996 collects personal data through the following means:

• Direct interaction: Data you provide during account registration, KYC verification, deposit and withdrawal requests, support interactions, and promotional participation;
• Automated technologies: Technical and usage data collected automatically when you access the Platform, including through cookies, server logs, and analytics tools;
• Third parties: Identity verification and fraud prevention service providers; payment processors including FPX, Maybank2u, CIMB Clicks, Public Bank, Touch 'n Go eWallet, and Boost; and regulatory compliance partners where applicable.

4. Legal Basis for Processing

spin996 processes personal data on the following legal bases:

1. Contractual necessity: Processing required to fulfil the contractual relationship between spin996 and the Player, including account management, payment processing, and game service delivery;
2. Legal obligation: Processing required to comply with applicable laws, including anti-money laundering (AML) obligations, Know Your Customer (KYC) requirements, and any regulatory reporting obligations;
3. Legitimate interests: Processing conducted for fraud prevention, platform security, responsible gaming enforcement, and service improvement, where such interests are not overridden by your rights;
4. Consent: Processing for marketing communications, where you have provided explicit opt-in consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. How We Use Your Personal Data

spin996 uses the personal data collected for the following purposes:

• Creating, maintaining, and managing your spin996 account;
• Processing deposits, withdrawals, and bonus transactions;
• Conducting identity verification and KYC checks as required by our compliance obligations;
• Detecting and preventing fraud, money laundering, and other prohibited conduct;
• Enforcing the spin996 Terms & Conditions and Responsible Gaming Policy, including age verification;
• Providing and improving customer support services;
• Sending transactional communications relating to your account (e.g. deposit confirmations, security alerts);
• Sending marketing and promotional communications where you have provided consent;
• Analysing Platform usage to improve service quality, user experience, and product development;
• Complying with legal and regulatory obligations applicable to spin996's operations.

6. Data Sharing and Disclosure

spin996 does not sell, rent, or trade your personal data to third parties for commercial purposes. Your personal data may be shared in the following limited circumstances:

• Service providers: Third-party processors engaged by spin996 to perform services on our behalf, including payment processors, KYC verification providers, cloud hosting providers, and customer support platform providers. All such processors are bound by data processing agreements requiring them to handle your data in accordance with applicable privacy standards;
• Game providers: Where necessary to operate specific games or live dealer products, limited session and wagering data may be shared with the relevant game studio or live dealer provider;
• Legal and regulatory authorities: Where required by law, court order, or regulatory instruction, spin996 may disclose personal data to competent authorities without prior notice to you;
• Business transfers: In the event of a merger, acquisition, or sale of all or part of the Company's business, personal data may be transferred to the acquiring entity subject to the same data protection obligations as described in this Policy.

spin996 does not transfer personal data to any third party located outside of jurisdictions with adequate data protection standards without implementing appropriate safeguards.

7. Cookies and Tracking Technologies

spin996 uses cookies and similar tracking technologies to operate and improve the Platform. The categories of cookies used include:

• Essential cookies: Required for the Platform to function, including session management and security tokens. These cannot be disabled without impairing Platform functionality;
• Analytics cookies: Used to understand how players interact with the Platform, enabling us to improve navigation, game discovery, and payment flows;
• Preference cookies: Store your language, display, and account preferences to personalise your experience on return visits.

You may manage cookie preferences through your browser settings. Disabling essential cookies will impair your ability to use the Platform, including the spin996 login function.

8. Data Retention

spin996 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including compliance with legal retention requirements. Specifically:

• Account and identity data is retained for a minimum of five (5) years following account closure to satisfy AML and KYC regulatory requirements;
• Transaction records are retained for a minimum of seven (7) years in accordance with standard financial recordkeeping obligations;
• Support communications are retained for a period of three (3) years;
• Marketing preference records are retained until withdrawn consent is confirmed.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised.

9. Data Security

spin996 employs industry-standard technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. Security measures include 256-bit SSL encryption for all data in transit, encrypted storage for sensitive data at rest, access controls restricting internal data access to authorised personnel only, regular security assessments, and incident response procedures. In the event of a data breach that is likely to affect your rights or interests, spin996 will notify affected Players in accordance with applicable regulatory requirements.

10. International Data Transfers

spin996 operates infrastructure and engages service providers that may be located in jurisdictions outside of Malaysia. Where personal data is transferred internationally, spin996 ensures that appropriate safeguards are in place — including contractual clauses, data processing agreements, and adequacy assessments — to provide a level of protection equivalent to that required under applicable data protection laws.

11. Your Privacy Rights

Subject to applicable law and our legal retention obligations, you hold the following rights in relation to your personal data held by spin996:

• Right of access: To request a copy of the personal data spin996 holds about you;
• Right of rectification: To request correction of inaccurate or incomplete personal data;
• Right to erasure: To request deletion of your personal data upon account closure, subject to mandatory retention requirements;
• Right to restrict processing: To request that spin996 limits the use of your data in specific circumstances;
• Right to data portability: To request a structured, machine-readable copy of the personal data you have provided to spin996;
• Right to withdraw consent: To withdraw consent for marketing communications at any time without affecting any prior processing.

To exercise any of the above rights, please contact the spin996 support team via the 24/7 live chat on the Platform or by email at [email protected]. spin996 will respond to all privacy rights requests within thirty (30) days of receipt.

12. Children's Privacy

The spin996 Platform is strictly intended for individuals aged 21 and above. spin996 does not knowingly collect personal data from individuals below the age of 21. If spin996 becomes aware that personal data has been collected from a person below the minimum age requirement, that data will be deleted and the associated account will be suspended immediately. If you believe that a minor has registered on the Platform, please contact us immediately via [email protected].

13. Third-Party Platform Links

The spin996 Platform does not contain links to third-party websites or services beyond those necessary for Platform operation. spin996 is not responsible for the privacy practices of any third-party payment processors, game providers, or other service providers whose platforms you may access in connection with your use of spin996. We encourage you to review the privacy policies of any third-party services independently.

14. Changes to This Privacy Policy

spin996 reserves the right to amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or our data processing practices. Material changes will be communicated to registered Players via their registered email address or through a prominent notice on the Platform. The "Last Updated" date at the top of this Policy will be revised accordingly. Continued use of the Platform following the publication of an updated Policy constitutes acceptance of the revised terms.

15. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way spin996 handles your personal data, please contact us via:

• Live Chat: Available 24/7 on the spin996 Platform — average response time under 5 minutes;
• Email: [email protected] — please include "Privacy Request" in the subject line for faster routing.